Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unused and unworn

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at info@samelectricalstore.com.

Once your return request is accepted, you can send the item to the following address:

Sam Electrical Store
94 Kenhar Drive, Unit 6
North York, Ontario M9L 1N2
Canada

Please note: Items sent back to us without first contacting us will not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs

  • Original shipping charges are non-refundable

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Returns may not be accepted if:

  • The item has been used, damaged, or altered by the customer

  • The item is missing parts or is not in resellable condition

We do not accept returns on:

  • Sale items

  • Gift cards

Exchanges

The fastest way to ensure you get the correct item is to return the item you have and place a new order once the return is accepted.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be unused, in its original condition, and in its original packaging, with proof of purchase.

Refunds

Once we receive your return, we will inspect the item.

If the return is approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@samelectricalstore.com.